Join Our Team: PPAI Careers & Culture

Location: Irving, TX — hybrid preferred; highly qualified remote candidates may be considered
Reports To: Manager, Registration & Housing
Employment Type: Part-Time Contract

About the Role

Reporting to the Registration & Housing Manager, this contracted, part-time position provides registration, customer service, and administrative support to ensure a seamless attendee experience from registration launch through onsite event execution.

Position Term: October 2026 through February 2027

Schedule: Part-Time Contract Position, approximately 20 hours per week

Travel Requirements:

The PPAI Expo – January 9-14, 2027 – travel dates may vary

Key Responsibilities:

• Customer Service & Attendee Communication (50%): Respond to attendee inquiries via email and phone, provide registration assistance, troubleshoot issues, and deliver exceptional customer service throughout the registration process.
• Registration Support (30%): Assist with the management and administration of event registration activities, ensuring accurate attendee records and a positive registration experience.
• Onsite Registration Operations (15%): Assist with onsite registration and badge pickup operations, attendee troubleshooting, and coordination of temporary registration staff during events.
• Other Duties as Directed (5%): Participate in special projects and assignments that support the Event & Expositions team and overall event operations.

Experience Requirements:

• Minimum of 1 year of experience in customer service, event registration, event operations, hospitality, administration, or related field.

Knowledge, Skill and Abilities:

• Exceptional Customer Service Skills: Demonstrated ability to provide professional, solution-oriented support to attendees, exhibitors, and event stakeholders.
• Data Accuracy & Attention to Detail: Ability to maintain accurate records, identify discrepancies, and ensure the integrity of registration data.
• Professional Communication Skills: Strong written and verbal communication skills with the ability to explain registration policies, procedures, and event information clearly.

Specific Qualifications:

• Independent and Proactive Work Style: Able to work minimal supervision, manage assigned tasks effectively, and take initiative in resolving attendee concerns.
• Problem-Solving Mindset: Approaches challenges with professionalism and resourcefulness while maintaining a positive customer experience.
• Team-Oriented & Composed Under Pressure: Works collaboratively with internal teams and remains calm and professional during high-volume registration periods.
• Flexible & Adaptable Approach: Able to adjust priorities and responsible as event needs evolve.

Preferred Qualifications:

• Experience supporting event registration, or attendee management processes.
• Experience with HubSpot, registration platforms, CRM systems, or database management preferred.
• Previous association, tradeshow, conference, hospitality, or customer service experience is highly valued.
• Experienced working onsite at conferences, conventions, or large-scale events is a plus.

Association-Wide Responsibilities & Values (expectations of everyone):

• Provide honest and ongoing communication as needed to support success throughout the organization.
• Meet established deadlines for all projects, reports and communications for all audiences both internally and externally.
• Provide high-quality products, reports, communications and projects for all audiences internally and externally.
• Be fair, consistent, responsive and supportive of leaders, staff, board members, members and vendors.
• Help PPAI to continually seek improvement. Be prepared to personally manage changes taking place within PPAI and the industry.
• Be empowered, accountable and responsible for your career success, actions, influence and impact upon the organization as a whole.
• Foster cultural values, mission and overall organizational guidelines of PPAI.

Job Status:

• FLSA Status (Exempt / Non-Exempt): Non-Exempt
• Compensation (Hourly / Salary): Hourly
• Job Status (Full-Time /Part-Time /Temp): Part-Time
• Daily Schedule (Start time Flexible / Not Flexible): Flexible, Pre-Approved by Manager
• Work Location: Remote or Hybrid Remote

Physical Activity:

• Sitting
• Standing
• Lifting
• Pushing/Pulling
• Bending/Stooping
• Extended work hours, extended weeks (endurance requirement)

Work Environment:

• Office environment
• Trade show floor or event venues
• Temperature controlled environment
• Travel: Must be able to travel, work weekends, and long hours as event scheduling may require.

Location / Work Arrangement: Irving, TX — hybrid preferred; highly qualified remote candidates may be considered
Reports To: Sr. Marketing Manager
Employment Type: Full-Time

About the Role

As a key member of the marketing team, the Associate Marketing Manager will provide essential support to the Marketing department, collaborating closely with Senior Marketing Managers, Creative Services team members and internal stakeholders. This role requires a proactive, self-motivated individual who can manage projects independently from concept to completion while also thriving in a collaborative team environment. The Associate Marketing Manager will actively contribute to both creative and strategic discussions, playing a key role in maintaining marketing operations, supporting strategic initiatives and ensuring accurate and timely updates across various marketing platforms and tools.

What You’ll Do

Marketing Strategy — 20%

• Understand goals and objectives of all marketing requests and campaigns
• Co-create marketing strategies that align with client budgets and desired outcomes, while adhering to PPAI brand standards and reinforcing organization’s vision and mission.
• Author marketing briefs that are designed to drive results and achieve desired goals.

Project/Campaign Management — 30%

• Develop annual marketing plans for assigned business portfolio
• Plan, implement, and manage holistic marketing campaigns across digital, print, social media, website, and other channels
• Contribute to a comprehensive communications and content calendar, ensuring deliverables do not overlap and/or compete with other marketing initiatives.
• Utilize PPAI workflow management platform to build out project plans/workback schedules, providing accountability and visibility to client stakeholders and others responsible for associated deliverables.
• Schedule and lead marketing meetings
• Facilitate weekly status meetings with key stakeholders
• Working with the Sr. Marketing Manager, create post-mortem presentations after each campaign and present them to stakeholders
• Work directly with marketing department designers and videographers for direct mail, telemarketing, video production, email and online advertising assets.
• Execute social media and website initiatives related to campaign tactics

Client Communications/Performance — 30%

• Serve as the relationship lead for assigned business units, ensuring marketing plans, priorities, and initiatives align with the association’s overall strategic goals, brand standards, and organizational objectives.
• Establish and maintain a regular cadence of communication with business unit leaders, providing transparent updates, project visibility through the project management platform, and performance insights.
• Partner with stakeholders and Sr. Marketing Manager to develop and refine marketing strategies, independently managing feedback, priorities, and requests while ensuring marketing activities remain aligned with enterprise priorities and deliver measurable value.
• Partner with the Sr. Marketing Manager, to review post-campaign marketing analytics and performance data to evaluate the effectiveness of marketing strategies. Work to develop optimization recommendations for internal stakeholders based on campaign performance.

Budget Management — 20%

• Manage the marketing budgets for assigned clients, ensuring that campaigns are executed within financial parameters,
• Track monthly spending, report on budget status, and adjust plans as needed to stay on track.

Qualifications

Education: Bachelor’s degree in marketing, Business, or a related field. Agency experience a plus.

• 2-4 years of marketing or project coordination experience preferred.
• Knowledge of digital marketing, social media platforms, and analytics tools.
• Experience working with agile-based workflow management platforms (Workfront, Asana, Monday.com)
• Ability to work independently and manage multiple client projects simultaneously.
• Excellent communication, organization and time management skills.
• Strong attention to detail
• Social Media certifications a plus; HubSpot certifications a plus
• Email campaign generation and management through HubSpot (preferred)
• Microsoft PowerPoint, MS Word, MS Excel
• Experience working in Canva or similar tool
• Understanding of Social Media Platforms and WordPress
• Experience working with creative departments

Physical Requirements & Work Environment

• Physical Requirements: Sitting; Standing; Lifting; Pushing/Pulling; Bending/Stooping
• Work Environment: In office twice weekly preferred, hybrid optional (remote option based on candidate
• Travel Requirements: Occasional
• Schedule Expectations: Standard hours (in office Monday and Tuesdays), occasional event support

Location: Irving, TX — hybrid preferred; highly qualified remote candidates may be considered
Reports to: Director of Marketing
Employment type: Full-time

About the Role

The Senior Marketing Manager is responsible for managing the marketing initiatives of multiple internal PPAI business units.  This role involves developing and implementing marketing strategies based on association objectives, ensuring alignment within brand identify and budget, while working independently to drive results, prioritizing and delivering on deadlines, communicating consistently, and reporting on performance. The Senior Marketing Manager ensures that all marketing campaigns within the assigned portfolio are executed effectively on time, with performance optimized across different channels to meet and exceed established goals. In addition to leading an assigned PPAI brand portfolio, the role includes the management of a direct report.

What You’ll Do

Marketing Strategy — 25%

• Understand goals and objectives of all marketing requests and campaigns;
• Develop tailored marketing strategies that align with client budgets and desired outcomes, while adhering to PPAI brand standards and reinforcing organization’s vision and mission.
• Conduct market research to understand target audiences, industry trends, and any relevant competition to create data-driven marketing plans.
• Author marketing briefs that are designed to drive results and achieve desired goals.

Project/Campaign Management — 25%

• Create annual marketing plans for assigned business portfolio
• Plan, implement, and manage holistic marketing campaigns across digital, print, social media, website, and other channels
• Collaborate with Director of Marketing and Marketing team members to develop and maintain a comprehensive communications and content calendar, ensuring deliverables do not overlap and/or compete with other marketing initiatives.
• Utilize PPAI workflow management platform to build out project plans/workback schedules, providing accountability and visibility to client stakeholders and others responsible for associated deliverables.
• Maintain accuracy in workflow platform for all assigned business units, ensuring all projects are moving forward in the process.
• Schedule and lead marketing meetings
• Partner with Sr. Creative Services Manager to oversee the creative process for projects and deliverables.
• Facilitate status meetings with key stakeholders
• Create post-mortem presentations after each campaign and present them to stakeholders
• Perform writing, proofing, and editorial services as required.
• Work directly with marketing department designers and videographers for direct mail, telemarketing, video production, email and online advertising assets.
• Oversee and/or execute social media and website initiatives related to campaign tactics

Client Communications & Reporting — 25%

• Serve as the primary marketing strategist and relationship lead for assigned business units, ensuring marketing plans, priorities, and initiatives align with the association’s overall strategic goals, brand standards, and organizational objectives.
• Establish and maintain a regular cadence of communication with business unit leaders, providing transparent updates, project visibility through the project management platform, performance insights, and strategic recommendations that support business unit and association-wide success.
• Partner with stakeholders to develop and refine marketing strategies, independently managing feedback, priorities, and requests while ensuring marketing activities remain aligned with enterprise priorities and deliver measurable value.
• Leverage marketing analytics, business intelligence tools, and performance data to evaluate the effectiveness of marketing strategies, optimize campaigns and initiatives, and communicate key outcomes, trends, and opportunities for continuous improvement.

Budget Management — 5%

• Independently manage the marketing budgets for assigned clients, ensuring that campaigns are executed within financial parameters, recommending strategic budget optimizations to clients and the Director of Marketing.
• Track monthly spending, report on budget status, and adjust plans as needed to stay on track.

Market Research/Trends Analysis — 5%

• Stay updated on the latest marketing trends, tools, and best practices.
• Conduct ongoing research into competitive landscape and consumer behavior to ensure strategies remain relevant and effective.

Personnel Management — 15%

• Manage one (1) direct report
• Coach, mentor, and conduct weekly 1:1’s
• Provide real-time feedback, and annual performance reviews

What You Bring

• Bachelor’s degree in marketing, business, or a related field.
• Seven or more years of marketing management or similar experience.
• Demonstrated success developing and executing integrated, multi-channel campaigns.
• Strong knowledge of digital marketing, social media, websites, and marketing analytics.
• Ability to independently manage multiple stakeholders, projects, budgets, and deadlines.
• Excellent communication, organization, judgment, and attention to detail.
• Experience with tools such as HubSpot, Sprout Social, WordPress, Monday.com, Microsoft 365, Canva, or similar platforms.

Qualifications

• Marketing Strategies & Campaigns. Strong understanding of strategic marketing principles and experience in developing both short-term and long-term marketing plans with a holistic approach. Ability to serve as a key contributor to brand development.
• Strong ability to analyze data, extract actionable insights, and optimize marketing strategies accordingly
• Skilled in managing multiple projects simultaneously, prioritizing tasks, and meeting deadlines.
• Ability to develop innovative ideas and solutions for marketing challenges, while adapting to changing client needs.
• Exceptional attention to detail, ensuring that all campaigns are executed accurately and deliver high-quality results.
• Excellent organizational skills to manage competing priorities and deadlines efficiently.

Physical Requirements

• Sitting
• Standing
• Lifting
• Pushing/Pulling
• Bending/Stooping