SAGE has released SAGE Chat, a full-featured, real-time chat platform providing subscribers a new way to chat via instant messenger with team members, customers and website visitors. SAGE Chat is available at no additional cost for distributors as part of their Total Access subscription and for suppliers with an Advantage Membership.
SAGE Chat features include pre-loaded contact lists within an organization; product research assistance from SAGE; the ability to send SAGE product searches, presentations, pictures and other files; the ability to set business hours, configure automatic replies and switch to ‘Do Not Disturb Mode’; manage multiple chats in one window; customize quick reply buttons with commonly used phrases for a faster response time; receive pop-up alerts with a quick reply box; copy, save or email chat transcripts; and include emoticons, hyperlinks and more.
SAGE Chat is available in SAGE Online 15 now and will replace SAGEim. The chat platform will power the upcoming Live Chat feature on SAGE websites and will also be available in SAGE Mobile later this year. Current distributor SAGE Total Access subscribers will be prompted to update the latest version of SAGE Online 15 upon logging in to receive the SAGE Chat installation. SAGE supplier Advantage Members will be prompted to install the update when logging into the SAGE Supplier Center. For Advantage Members that do not have access to the SAGE Supplier Center, SAGE Chat is also available to download in sagemember.com.
