It’s easy to have your tone misconstrued in emails or texts. Even if you don’t use the “per my last email” jab, you may be using certain phrases that come across as passive-aggressive. When you use words like these, you can inadvertently create animosity with your co-workers and clients.
Jose Luansing Jr., a staff writer for Make Use Of, has put together a list of some common passive-aggressive phrases that are better left out of your communications. We highlight these terms in this issue of PromoPro Daily.
1. “Noted.” Like other one-word responses, it implies that you’re not overly engaged in the conversation. Avoid this word and other curt responses, which can be dismissive, Luansing says.
2. “I haven’t heard from you.” While it’s good to cut to the chase, this phrase can come across as rude. Recipients rarely respond well to guilt-inducing openings, Luansing says, so try exploring proactive yet polite ways to follow up.
3. “I thought you knew.” This statement implies that you fulfilled your responsibilities, but the other person overlooked theirs. Plus, it sounds condescending, Luansing says. It’s better to clarify misunderstandings outright, regardless of who’s right or wrong.
4. “Thanks in advance.” The other person might not have time to do what you’re asking them to do. When you use this verbiage, it can make it seem like they’ve already agreed with you. Luansing recommends thanking the recipient for reading your message and considering your request – but don’t act like they’ve already agreed with you.
5. “CCing my boss for visibility.” This one implies that you don’t trust the other person. Luansing says it’s best to only involve your boss when necessary. If you loop in your boss in every heated email thread, you can tarnish your work relationships with everyone involved.
6. “Not sure if you saw my last email.” It’s best to cut this statement from your communication because it implies that the recipient often overlooks important work emails. Luansing says it accuses them of negligence, which, depending on the context, may come across like a personal attack on their work ethic. Instead, reply to the email, recap the main points and suggest an action plan.
7. “To be sure we’re on the same page…” When you toss this phrase into a tense discussion, it can make you appear condescending. It adds no value and can only fuel the fire during heated conversations. Always aim to foster healthy and constructive discussions with your co-workers, Luansing says.
If you use passive-aggressive phrases, pause for a minute. Think how you would feel if you were on the receiving end of your email. Then, consider how you could soften your tone or reframe your communication with different language.
Compiled by Audrey Sellers
Source: Jose Luansing Jr. is a staff writer at Make Use Of. He covers topics including tech, career advancement and finance.
