We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. With over 2000 employees, 1,100 Account Executives and 40+ sales offices across the United States, HALO is the global leader of our $25B industry.

The Web Product Specialist, BWS will work collaboratively with clients and provide technical solutions to clients on there eCommerce stores. The perfect candidate will be creative, experienced, and passionate about helping clients design, strategize, and implement eCommerce solutions.

Our proprietary BWS commerce platform powers complex beer, wine, and spirits workflows. This is not a standard eCommerce stack. The Web Product Specialist partners with client and internal teams to translate BWS-specific business needs into clear requirements, scalable product configurations, and successful launches.

Responsibilities:  

• Lead discovery and requirements. Elicit, document, and validate detailed BWS business requirements across brands, distributors, and retailers. Capture use cases, acceptance criteria, data needs, and compliance constraints. Own the source of truth for scope and changes.
• Author project scope, user stories, process maps, and data flows that reflect BWS realities such as territories, state pricing, tax and excise, allocations, and unit of measure by case, pack, bottle, or keg.
• Provide clear technical direction from definition through implementation for a proprietary BWS platform, including integrations, content models, and operational handoff.
• Manage project timelines and dependencies. Deliver launches on time and to specification while proactively managing risk and stakeholder expectations.
• Configure the platform for BWS needs. Support setup and testing.
• Reduce technical rework through rigorous QA and UAT plans tailored to BWS scenarios such as state shipping rules, allocation logic, and price books by market.
• Maintain working knowledge of common B2B procurement flows and relevant analytics. Use data to recommend optimizations for conversion, compliance pass rates, and operational efficiency.
• Partner with cross-functional teams to deliver roadmaps for BWS that align with brand and distributor strategy, portfolio priorities, and market expansion.
• Other duties as assigned.

• Clear and concise communicator in writing and in person. Comfortable leading discovery sessions with brand, distributor, retailer, legal, and compliance stakeholders.
• Proven client-facing experience with the ability to align enhancements to real business processes in BWS environments.
• General knowledge of eCommerce and back-office integration, including APIs, data transfer patterns, SSO, and procurement connectivity. Familiarity with EDI concepts is a plus.
• Systems thinker who can balance long-term roadmap with day-to-day execution and change control.
• Data-driven. Uses analytics and best practices to influence decisions and measure outcomes.
• Detail oriented with strong organization. Delivers under deadlines with high accuracy.
• Works independently with minimal supervision and collaborates effectively with a wide range of people.
• Performs well under pressure and meets deadlines. Flexible team player who can work overtime when required.

Education/Certifications/Experience: 

• Bachelor’s degree in communications, business, or a related field. Equivalent experience considered.
• 2+ years in eCommerce, product operations, or project management with direct experience in beer, wine, and spirits. Experience with the three-tier system and BWS compliance is strongly preferred.
• Background working with BWS data and systems is a plus. Examples include distributor ERPs, inventory and price books by territory, age verification services, OMS, PIM, or DAM.

Compensation:
The estimated salary range for this position is between $60,000 – $75,000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate’s work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.

Benefits:

At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

Application Information:

To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information.  There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.

Application Deadline:

Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.

More about HALO

• At HALO, we unleash the energy of our client’s brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
• Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO’s influential global network, leadership experiences, and diverse thinking.
• Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday’s limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
• Recognition: You’re going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you’ll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.
• Flexibility: We pride ourselves on flexible schedules that help you find a balance between professional and personal demands. We believe that supporting our customers is the priority and trust that you and your manager will find a schedule to achieve that priority.

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify.  Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.

About

&drop is the brand merchandise and promotional products division of ADVOC8 creative agency, serving major brand clients including Google, YouTube, TikTok, and PokémonGO. We specialize in strategic, creative merchandise solutions from complex event kits and experiential programs to comprehensive branded goods strategies. We’re a boutique agency that thinks like a creative partner, not a commodity distributor.

The Role

We’re looking for a Event Program Manager who thrives on managing people and moving parts, not just boxes. This role is the connective tissue between our clients, our warehouse, and ADVOC8’s event production team. You’ll own the client relationship end to end: fielding questions, managing expectations, and keeping programs on track even when the client isn’t.

Here’s the truth: our clients are busy, brilliant, and not always organized. Timelines shift. Specs change two days before a shipment. A “quick update” call turns into a re-plan of the whole kit. You need to be unshakeable in that chaos — calm, clear, and quick to adapt, without ever losing sight of the deadline.

You’ll spend roughly 60% of your time on client and logistics management — planning calls, status updates, troubleshooting last-minute changes, and translating client asks into what the warehouse actually needs to build. The remaining 30% is hands-on: overseeing kit prep, packing, and quality control from our facility, so you understand exactly what you’re promising clients before you promise it.

This is a client and logistics management role with event production DNA. You’ll work within &drop’s operations team, collaborate closely with ADVOC8’s event production team, and be the primary point of contact clients trust when things get messy.

This role reports to the Director of Operations. It’s fully remote, with frequent travel to our warehouse facility in Charlotte, NC.

If you’ve ever managed a client who changed the plan three times in one week and still delivered a flawless event — this role is for you. You’ll be the person who makes chaos look effortless.

What You’ll Do

Client Communication & Logistics Management (60%)

• Serve as the primary client contact for production logistics, shipment timelines, and specifications — including clients who are disorganized, indecisive, or change direction late
• Manage last-minute changes without letting them derail the timeline — reprioritize, communicate impact, and keep the program on track
• Participate in planning calls to understand event needs and translate them into clear warehouse execution
• Proactively communicate shipment status and flag potential issues before they become problems
• Know when to solve a problem independently vs. when to escalate — and make that call quickly
• Build trust with clients through confident, patient, and clear communication, even under pressure
• Anticipate on-site requirements based on field experience (tools, backup materials, assembly considerations

Event Kit Management & Warehouse Operations (30%)

• Oversee preparation, packing, and quality control of event kits containing displays, branded elements, and activation materials
• Ensure every component is included — because you know what it’s like to unpack a kit on-site and find something missing
• Direct warehouse team members on daily kit assembly, following pull lists and pack lists
• Maintain warehouse organization systems for complex, multi-component event assets
• Make sure kits are labeled and organized using event production nomenclature (not just “box 1, box 2”)
• Troubleshoot packing challenges in real time — find creative solutions when plan A doesn’t work

Cross-Functional Collaboration & Systems (10%)

• Work daily within Google Workspace and warehouse management systems
• Collaborate with ADVOC8’s event production team on program planning and execution requirements
• Create and maintain documentation for recurring event programs
• Track kit inventory, flag reorder needs, and manage asset lifecycle
• Troubleshoot tech issues and adapt to new platforms quickly
• Identify process improvements to increase efficiency and reduce errors

What You Bring

Must-Haves

• Client management chops — you’ve managed clients who are hard to pin down, change their minds late, or need extra hand-holding, and you keep the project moving anyway
• Grace under pressure — last-minute changes, disorganized inputs, and compressed timelines don’t rattle you
• Hands-on warehouse experience — on the floor, comfortable with equipment, and physically handling assets, not adjacent to warehouse operations
• Real system ownership — you own inventory, orders, and asset records in an actual system, not a spreadsheet checkout sheet
• Scenic and fabricated asset experience — on the intake, install, and lifecycle side, not sourcing and ordering — we manage roughly 700 scenic assets, many of them multi-piece
• Procedure discipline — nothing moves without a paper trail, and you hold that line
• A process improver’s mindset — willing to push back and improve process rather than just inherit it
• Organized and schedule-aware — you escalate early. Defaulting to solving a time-sensitive problem alone rather than flagging it is a risk, not a strength

Experience & Background

• Event production experience — you’ve been on-site setting up brand activations, trade show booths, experiential programs, or similar (not planning corporate meetings from a desk)
• 2–5 years in event production, trade show coordination, or experiential marketing
• Production/field work background — you’ve physically assembled displays, managed event assets, and worked under pressure on-site
• Comfortable working in a warehouse environment and getting hands-on with physical work
• Experience with tech, entertainment, or consumer brand clients preferred

Event Production Fluency

• You speak the language: tension fabric displays, modular exhibits, retractable banners, activation elements
• You understand what it’s like to be on-site with limited time and tools
• You can anticipate problems before they happen because you’ve experienced them in the field
• You know the difference between packing for a controlled venue vs. a festival vs. a retail activation
• You understand event logistics (load-in/load-out, shipping to venues, drayage, advance warehouses)

Client Communication & Problem-Solving

• Confident communicating with clients about logistics, timelines, and production realities
• Professional demeanor in meetings and email communication
• Creative problem-solver who figures out solutions rather than dwelling on obstacles
• Know when to handle things yourself vs. when to escalate to leadership
• Strong follow-through – you do what you say you’ll do

Technical & Operational Skills

• Very comfortable with Google Workspace (Sheets, Docs, Drive)
• Tech-savvy and can quickly learn new systems (warehouse management software, shipping platforms)
• Detail-oriented and organized – you can manage multiple concurrent programs without dropping balls
• Thrive in fast-paced environments with shifting priorities
• Strong work ethic and willingness to be hands-on
• Aligned with and committed to ADVOC8’s core values; represents them in daily work
• • Better Together – Collaborative soul who’s open to new ideas, sharing successes and being part of a team
  • Level Up – High standards, never settling for the status quo or what we did last time
  • Hustle Smarter – Entrepreneurial, roll-up-your-sleeves spirit, tempered by the courage to identify smarter ways of doing things
  • Celebrate Differences – Highly empathetic personality who values individual perspectives
  • Outcome Over Income – Extensive experience and demonstrated success in client relationship management
  • Protect the Respect – Navigates conflict with an emphasis on transparency and diplomacy
  • Engineer Exceptional Value – Inspired by outside-the-box thinking that yields outstanding ROI for our clients and projects
  • Embrace Change – Recognize situations that require flexibility and craft creative solutions on the fly

What Success Looks Like

• Event kits ship complete, on-time, and survive transit without damage
• On-site teams never wonder “where’s the ___?” because you already thought of it
• Clients trust you to handle logistics calls without always looping in leadership
• The warehouse stays organized even during peak event season with multiple programs running
• You spot potential problems three steps ahead and already have plan B ready
• You can talk fluently with both warehouse staff and brand managers
• Production team and clients view you as the logistics expert who makes their lives easier

What We Offer

Compensation: $60-75K depending on experience
Growth: Clear path into project/production management and operations leadership as programs scale
Impact: Build operational systems and processes for a growing division serving major tech and entertainment brands
Learning: Work cross-functionally with creative agency production team while developing logistics expertise
Environment: Small collaborative team with direct access to leadership
Clients: Support high-profile programs for YouTube, Google, TikTok, Niantic, and other innovative brands

Location & Logistics

• Fully remote role, with frequent travel to our warehouse facility in Charlotte, NC
• Occasional travel to client sites or vendor facilities also possible
• Standard business hours with occasional flexibility needed for event timelines

This is a remote, contract role with an initial three-month term. The role is budgeted as a contract, however there is potential to extend the engagement into a full time employee role if it’s a great fit.

At ADVOC8, building an inclusive team that celebrates our differences is integral to our success. We strongly encourage people from underrepresented groups to apply even if you don’t meet all qualifications.

ADVOC8 is an Equal Opportunity Employer, committed to achieving a diverse workforce, and prohibits discrimination and harassment: ADVOC8 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ADVOC8 are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, age, national origin, ancestry, disability, neurodivergence, marital status, gender, sexual orientation, gender identity, gender expression, pregnancy, exercising the right to family care and medical leave, veteran status or any other status protected under federal, state, or local law. ADVOC8 will not tolerate discrimination or harassment based on any of these characteristics.

About ADVOC8

At ADVOC8, we create experiences that build trust, shift minds and win hearts. Our special sauce? Chemistry, collaboration and an endless supply of curiosity. We’re a team of strategic thinkers, creative problem-solvers, thoughtful storytellers and logistical magicians expertly bringing ideas to life from strategy and creative through to production and execution. We work with brands, nonprofits and associations to create experiences that make an impact. And we do this all in a flexible ‘work from anywhere’ environment where we celebrate differences and encourage each of our ‘advocates’ to bring their unique perspectives to the table each and every day.

The Role

The Production Manager leads brand merchandise projects from proposal through delivery. You source product and negotiate with vendors on pricing and timelines, build product presentations that match the ask and the brand, build and manage estimates and budgets, and coordinate warehouse, logistics, creative and account teams to get the program executed.

Most of the time you’ll be working on larger integrated programs led by account managers, where you work across a team and own specific projects within it. On small and medium projects, you lead end-to-end and handle client communication directly.

You think like a creative partner, not a commodity promotional products distributor. That means proposing products that fit the client’s brand and culture instead of what’s easiest to source, caring whether the finished thing is good enough that someone keeps it, and handling the operational reality behind timelines that don’t move. We’re a small team. What you own, you own.

This role reports directly to the Director of Production.

About Us

&drop is the brand merchandise and promotional products division of ADVOC8, serving major brand clients including Google, YouTube, TikTok, and PokémonGO. We specialize in strategic, creative merchandise solutions from complex event kits and experiential programs to comprehensive branded goods strategies. We’re a boutique agency that thinks like a creative partner, not a commodity distributor.

What You’ll Do

Project Management & Execution

• Lead small and medium merch programs from estimate through fulfillment
• Manage workstreams across sourcing, production, decoration, fulfillment and delivery
• Keep projects on schedule and on budget, and flag slippage before it becomes a client problem
• Keep order management and project systems reflecting actual status

Product Sourcing & Vendor Coordination

• Source products and decoration methods that fit the creative intent and the budget
• Manage product sourcing, vendor and decoration research, and pricing development by gathering quotes and organizing vendor information
• Coordinate with vendors on production updates, samples, order status, and maintain accurate vendor database records
• Review proofs, mockups, and production samples to support quality control
• Own estimates, sales orders, purchase orders and invoicing on your projects
• Review profitability and flag risk early

Client & Cross-Functional Communication

• Communicate scope, timelines, deliverables, and status without being chased for updates
• Lead client communications for small projects and support larger projects under account manager supervision
• Coordinate with warehouse team on inventory management and fulfillment

What You Bring

Experience & Technical Expertise

• 4+ years of experience in project coordination, production, promotional products, or a related field, with exposure to vendor management and order execution
• Working knowledge of printing and decoration methods, vendor sourcing, and production workflows
• Experience with order management systems and e-commerce platforms (e.g., CommonSKU, SAGE, Shopify)
• Strong financial acumen, including comfort with pricing, margins, and sales math
• Proficiency in Google Workspace (Drive, Docs, Sheets, Calendar) and comfort navigating new systems and tools, including familiarity with integrating AI tools into your workflow

Core Competencies & Professional Presence

• Comfortable owning an outcome rather than waiting for direction
• Highly organized with strong attention to detail and the ability to manage multiple projects and deadlines simultaneously
• Clear, professional communicator with strong written and verbal skills
• Proactive, resourceful problem solver who takes ownership and anticipates needs
• Self-motivated learner with a growth mindset and strong client-service orientation

• Aligned with and committed to ADVOC8’s core values; represents them in daily work
• • Better Together – Collaborative soul who’s open to new ideas, sharing successes and being part of a team
  • Level Up – High standards, never settling for the status quo or what we did last time
  • Hustle Smarter – Entrepreneurial, roll-up-your-sleeves spirit, tempered by the courage to identify smarter ways of doing things
  • Celebrate Differences – Highly empathetic personality who values individual perspectives
  • Outcome Over Income – Extensive experience and demonstrated success in client relationship management
  • Protect the Respect – Navigates conflict with an emphasis on transparency and diplomacy
  • Engineer Exceptional Value – Inspired by outside-the-box thinking that yields outstanding ROI for our clients and projects
  • Embrace Change – Recognize situations that require flexibility and craft creative solutions on the fly

How We Measure Success

Client experience

• Clients have an exceptional experience on your projects. You understand the ask and the brand, and you match it with the right product, quality level, and delivery timeline
• Issues reach the client as a solution and a recommendation, not as a problem handed back to them
• On projects you own, clients stay informed without chasing you for a status update. On projects where you’re part of a larger account team, account managers aren’t chasing you either
• Scope grows on the accounts you run

Delivery

• Projects delivered on time and on budget
• Margin protected, with risk flagged early rather than explained after the fact
• Quality matches client expectations. Vendor relationships are strong and production is predictable
• Internal teams can see project status without asking

If projects run smoothly and clients trust the process, you’re succeeding.

What We Offer

• Work with some of the most innovative brands in tech and entertainment
• Small team, direct access to leadership, creative freedom
• Flexible work schedule
• Fully remote company

Location & Logistics

This position is not location-based, though travel may occasionally be required to travel to client sites, trade shows, team offsites and vendor facilities. Candidates must be legally authorized to work in the U.S.; at this time, we are not able to provide sponsorship.

At ADVOC8, building an inclusive team that celebrates our differences is integral to our success. We strongly encourage people from underrepresented groups to apply even if you don’t meet all qualifications.

ADVOC8 is an Equal Opportunity Employer, committed to achieving a diverse workforce, and prohibits discrimination and harassment: ADVOC8 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ADVOC8 are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, age, national origin, ancestry, disability, neurodivergence, marital status, gender, sexual orientation, gender identity, gender expression, pregnancy, exercising the right to family care and medical leave, veteran status or any other status protected under federal, state or local law. ADVOC8 will not tolerate discrimination or harassment based on any of these characteristics.

About ADVOC8

At ADVOC8, we create experiences that build trust, shift minds and win hearts. Our special sauce? Chemistry, collaboration and an endless supply of curiosity. We’re a team of strategic thinkers, creative problem-solvers, thoughtful storytellers and logistical magicians expertly bringing ideas to life from strategy and creative through to production and execution. We work with brands, nonprofits and associations to create experiences that make an impact. And we do this all in a flexible ‘work from anywhere’ environment where we celebrate differences and encourage each of our ‘advocates’ to bring their unique perspectives to the table each and every day.