Job Title: Merchandising Manager

Department: Merchandising

Job Type: Exempt

Position Type: Full-Time

Travel Required: 5%-10%

Reports To: Director of Merchandising

JOIN US AND “CREATE YOUR VISION”

PRIME LINE – POWERED BY S&S ACTIVEWEAR

Prime Line, the hard goods division of S&S, brings promotional product distributors top products in the best-selling categories. Backed by high achieving commercial groups, Prime Line is here to service every need a customer may have.

ABOUT US

S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper-fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.

Our success has compounded since the Company’s humble beginnings in 1988 as a regional T-shirt distributor to a leading, multi-billion-dollar value-added distribution platform that drives market penetration for our suppliers while enabling the growth, operations and fulfillment for a diverse range of customers across channels and business sizes.  We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability.

ABOUT THE ROLE

The Merchandiser Manager role will assist the Director of Merchandising, Hard Goods brands to execute a balanced product assortment, and collaborate with cross-functional teams to offer hot, trendy, and new commodity products as well as well-priced private and retail brand collections.  This position will heavily utilize Customer and Sales staff feedback to develop and execute the seasonal assortment plans while driving top-line revenue and achieving strong financial results.

WHAT YOU WILL DO

• Oversee new product development process for assigned subset of categories or brands from idea to launch
• Perform competitive analysis to fill gaps in new product selection for assigned categories or brands by price point and features
• Review sales performance and market data to create actionable insights that inform the line plan and drive, achieve, and exceed sales plans by Brand and style.
• Assist in maintenance of line plan to reflect product development strategy for assigned categories or brands
• Create trend reports and merchandised product presentations for internal and external go-to market support.
• Collaborate with Merchandising Coordinator on product launches to ensure timely launch by managing the progression of new style development.
• Oversee and manage sampling process for new product launches with the Merchandise Coordinator.
• Request and analyze new product forms for new launch items for assigned categories or brands.
• Partner with cross-functional teams in Supply Chain, Compliance, Decoration Operations/Master Data, Marketing, Sales and Customer Service to streamline new product launches

WHAT WE’RE LOOKING FOR

• 5-7 years of experience in Retail Buying, Hard Goods Merchandising or Merchandising role
• Prior hard goods experience in the promotional products industry preferred
• Passion for product including prior experience in product development and production processes
• Analytical thinker who is excited to analyze data and use Sales and Customer feedback to drive merchandising
• Working knowledge of basic compliance
• Ability to work in a fast-paced environment and ease with multi-tasking
• Excellent communicator with strong written and verbal skills
• Ability to travel up to 10% of the time

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen.

Working Environment

This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be provided to enable people with disabilities to perform the essential functions.

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and are committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.  This job offer is contingent upon the completion of a satisfactory background check.

Job Title: Customer Service Representative
Company: Ball Pro
Location: Remote (Company based in Golden Valley, MN)
Employment Type: Full-Time

About Ball Pro

Ball Pro, a leading promotional product supplier headquartered in Golden Valley, Minnesota, is seeking a proactive and customer-focused Customer Service Representative to join our remote team. If you’re passionate about delivering exceptional service and thrive in a fast-paced environment, we’d love to hear from you.

Position Overview

We are seeking a detail-oriented and enthusiastic Customer Service Representative to join our remote team. This role is critical in ensuring our clients receive exceptional service and support throughout their ordering experience.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and chat
• Process orders, provide product information, and assist customers in selecting promotional items
• Track shipments and resolve issues related to delivery, quality, or order accuracy
• Coordinate with internal teams (sales, operations, production) to ensure customer needs are met
• Partner with vendors to ensure efficient workflow and timely fulfillment
• Maintain accurate records of customer interactions and transactions
• Support the sales team with quotes, follow-ups, and order updates
• Handle complaints professionally and provide timely resolutions

Qualifications

• Previous experience in customer service, preferably in promotional products or related industries
• Strong communication and interpersonal skills
• Ability to multitask and manage time effectively in a remote environment
• Proficiency in Microsoft Office and CRM systems – Type 40 wpm
• High attention to detail and problem-solving abilities
• Positive attitude and team-oriented mindset

Benefits

• Remote work flexibility.
• Supportive team environment.
• Opportunity to grow within a dynamic and creative industry.
• 401(k) and matching
• Medical Insurance
• Life Insurance & LTD
• Employee Discount
• Paid Time Off

Salary Range: $22-$24/hour based on experience

Job Title: Order Entry Specialist
Company: Ball Pro

Location: Remote (Company based in Golden Valley, MN)
Employment Type: Full-Time

About Ball Pro:
Ball Pro is a trusted supplier of promotional products, known for delivering high-quality sports and lifestyle items. Based in Golden Valley, MN, we serve clients with a commitment to accuracy, speed, and exceptional service.

Position Overview:
We are looking for a detail-oriented and organized Order Entry Specialist to join our remote team. This role is responsible for accurately entering and managing customer orders, ensuring timely processing and communication across departments.

Key Responsibilities:

• Enter customer orders into the system with precision and attention to detail.
• Review order information for completeness and accuracy, including product specifications, pricing, and shipping details.
• Communicate with internal teams (customer service, sales, operations) to resolve discrepancies or clarify order requirements.
• Support process improvements to enhance order accuracy and efficiency.

Qualifications:

• Experience in order entry, data entry, or administrative support (preferably in promotional products or similar industries).
• Strong attention to detail and organizational skills.
• Ability to work independently in a remote environment.
• Proficiency in Microsoft Office – Type 40 wpm
• Clear communication skills and a collaborative mindset.

Benefits:

• Remote work flexibility.
• Supportive team environment.
• Opportunity to grow within a dynamic and creative industry.
• 401(k) and matching
• Medical Insurance
• Life Insurance & LTD
• Employee Discount
• Paid Time Off

Salary Range: $20-$22/hour

• Order management and insights – Lead initiatives for continuous order workflow and process improvement, leveraging technology and data to improve our “costs to serve”.  Ability to create and manage order status dashboards and actionable insights
• Oversee order lifecycle from initial order, through delivery including workflow through our suppliers and fulfillment partners.  Monitor and improve KPIs related to Service Level Agreements (SLA), order accuracy, timeliness, cost, and customer satisfaction.
• Serve as the main point of contact for fulfillment partner(s) and carriers. Manage vendor performance, conduct regular business reviews, and drive accountability for cost, service, and quality. Negotiate rates, contracts, and service levels with fulfillment and logistics partners.
• Ensure accurate inventory management between internal systems and third-party partners. Monitor and reconcile stock discrepancies and coordinate cycle counts and reporting.
• Oversee sales support functions including domestic and offshore resources who are tasked with ensuring orders are fulfilled after initial creation of sales order
• Collaborate with cross-functional teams—sales, sales support, finance, merchandising, and IT—to ensure integrated support for fulfillment processes, customer contract compliance, and regulatory requirements.
• Track and improve processes related to post-fulfillment related customer service issues
• Stay informed about industry trends, regulations, and technology advancements to drive innovation and maintain competitive advantage.

• Proven success leading multi-site or multi-channel operations in a fast-paced, high-volume distribution, or ecommerce environment.
• Strong knowledge of NetSuite ERP/WMS/IMS systems and data-driven decision-making, ability to analyze and use data for process improvement (i.e., time or activity-based studies)
• Outstanding leadership, project management, and vendor relationship skills.
• Ability to travel as needed between operational sites and vendor locations.
• Ability to work independently or team as required by the task or project
• Strong PC skills and MS Office skills, excel, Power BI, JIRA or equivalent project management platforms

• Bachelor’s degree in Supply Chain Management, Operations, Business Administration, Logistics, or a related field.
• 7+ years of progressive operations management experience, preferably in e-commerce (i.e., Amazon, e-commerce marketplaces), fulfillment, or multi-channel distributor environments

• Fully remote (U.S. only), with flexibility to support ET/EDT time zone as primary
• Dedicated workspace and reliable high-speed internet
• Frequent virtual communication including video conference/email/chat

• Competitive Compensation Package
• Medical, Dental, Vision, Life and Ancillary product options
• HSA and FSA
• Traditional and Roth 401(k) with employer matching contributions
• Paid Time Off with Holidays
• An engaging work life with life balance
• Growth opportunities
• 100% remote workforce

• Month-End Close & General Ledger Management
• Financial Reporting
• Accounts Payable & Receivable Oversight
• Internal Controls and Compliance
• Reconciliations
• Sales Tax filings/payments
• Non-supplier vendor payments
• Monthly and Year end Closings
• Preparation of Schedules and Reports
• Analyze invoices
• Ad-hoc analysis and support
• Transfers and Wires (on-occasion)

• Bachelor’s degree in Accounting.
• CPA or equivalent preferred.
• 7+ years of progressive accounting experience, with at least 3 years in a leadership role.
• Strong knowledge of US GAAP and internal controls.
• Proficiency with ERP systems (NetSuite strongly preferred).
• Advanced Excel skills (pivot tables, lookups, complex formulas).
• Ability to thrive in a fast-paced, high-volume environment with competing priorities.
• Excellent communication and leadership skills.
• Experience preferred in the promotional merchandise, ecommerce or manufacturing industries.
• Background and/or working knowledge in inventory accounting, costing, and vendor rebate programs.
• Track record of ERP optimization and accounting process automation

• Fully remote (U.S. only), with flexibility to support ET/EDT time zone as primary
• Dedicated workspace and reliable high-speed internet
• Frequent virtual communication including video conference/email/chat

• Competitive Compensation Package
• Medical, Dental, Vision, Life and Ancillary product options
• HSA and FSA
• Traditional and Roth 401(k) with employer matching contributions
• Paid Time Off with Holidays
• An engaging work life with life balance
• Growth opportunities
• 100% remote workforce

About Us: Hi! We’re Storm Creek- a women-owned, B-Corp certified, sustainably-made clothing brand that cares deeply about doing good. We proudly donate over 5% of our profits to environmental and community causes. Here’s a bit more about us so we can really get to know each other.

From sparking curiosity to fueling our growth mindset, we’re all about purposeful action and relentless innovation. We run on EOS, and “good enough” isn’t in our vocabulary-we aim higher, think sharper, and collaborate harder. And giving back? That’s in our DNA. We’re charging full steam ahead to hit $5 million in charitable donations by 2030. Turns out doing good can look good, too.

We’re proud to be recognized as one of the best places to work in 2024 and 2025 – ranked in the top 1% of suppliers nationwide and a Minnesota Keystone Member, giving 5% of our profits back to the community. Translation? We’re not just a great place to shop – we’re an even better place to work. Curious what makes us special? Come join the fun!

About the role: The Customer Experience Manager is responsible for delivering a seamless, high-quality customer journey that strengthens relationships, accelerates responsiveness, and drives operational precision. This role provides leadership, management, and accountability (LMA) across customer-facing workflows while ensuring tight collaboration with Sales, Order Entry, and Fulfillment. Through proactive communication, disciplined process management, and effective use of technology tools such as Zoho and AI, this position ensures customers receive exceptional support at every stage of their engagement with Storm Creek.

Success in this role means the customer journey is consistently executed with accuracy, timeliness, and professionalism. Customers experience clear communication, fast resolution of issues, and confident support during onboarding and ongoing engagement. Metrics are met or exceeded, reporting is reliable and data-driven, and cross-functional teams remain aligned due to proactive communication. Processes are documented, simplified, and continuously improved to reduce friction and enhance efficiency. Technology is leveraged effectively to streamline work, escalations are managed decisively, and the team operates with strong accountability and a customer-first mindset.

You’ll come to work every day if you Get, Want, and have the Capacity for:

1. LMA
   • Provide leadership, management, and accountability (LMA) for any CX functions or workflows owned.
   • Collaborate tightly with Sales, Order Entry, and Fulfillment to ensure seamless execution.
   • Communicate proactively to maintain alignment across teams.
2. Own the Customer Journey & Successful Implementation
   • Create and implement a consistent customer satisfaction score survey, analyze trends, and lead follow up actions that improve overall customer satisfaction and loyalty.
   • Design, maintain, and continuously improve the end-to-end customer journey.
   • Ensure all onboarding, communication, and follow-through steps are executed accurately and on time.
   • Use Zoho, AI tools, and established resources to streamline steps and reduce friction.
3. Deliver Customer-Centric Service & Manage Escalations
   • Serve as a calm, clear, responsive point of contact for both internal and external customers.
   • Resolve escalations quickly and decisively.
   • Uphold a “customer first” standard across all touchpoints.
4. Drive Metrics, Reporting, and Accountability
   • Track, analyze, and report CX performance metrics.
   • Maintain high attention to detail and ensure data accuracy.
   • Hold self and cross-functional partners accountable to CX service levels and KPI expectations.
5. Process Ownership, Efficiency, and Continuous Improvement
   • Ensure customer-facing processes are documented, simple, scalable, and consistently followed.
   • Identify inefficiencies and implement improvements that enhance the customer experience.
   • Leverage technology (Zoho, AI, automations) to improve speed, accuracy, and simplicity.

You will love it here if you are:

• Purpose Driven
• Always Seeking Better
• Humbly Confident
• Accountable to the End Result

Skills & Qualifications

• Degree in Business/Management or related, or an acceptable combination of education and experience.
• 5+ years of directly related work customer service experience. Management experience is a must.
• Previous experience in the promotional products industry.
• Computer skills: Proficient with Microsoft Office Suite (strong Excel proficiency) and CRM (ZOHO, Salesforce) platforms; fast learner of ERP software.
• Proven track record of motivating and inspiring employees while encouraging teamwork.
• Excellent organizational, project/time management and problem-solving skills.
• Strong, effective verbal and written communications skills.
• Comfortable dealing with customers at all levels within an organization. Experience dealing with customers’ escalated issues.
• Exceptional attention to detail.
• Self-motivated, with high energy and an engaging level of enthusiasm and positivity.
• Comfortable working in a fast-paced changing environment.

What Storm Creek Can Offer You:

We offer a salary range of $70,000-$80,000 per year and a comprehensive benefits package including Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Employee Assistance Program, and 401(k). Teammates may also be eligible for 15 days of vacation/ESST, 8 volunteer hours, and 8 company holidays (plus one floating holiday per year).

Storm Creek is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Ready to join us? Let’s make an impact together at Storm Creek!

Are you a values-driven individual?  Do you have the determination to provide legendary customer service?  Do you thrive in a fast-paced environment?  Are you ready for a challenge?  Are you interested in hearing what our employees say about us?  Check out our website at http://www.showdowndisplays.com.

Showdown Displays manufactures  and sells signage, displays and event products to the Promotional Products industry.  We also have received recognition for exceptional growth, innovative products, company culture and legendary customer service. We invite you to view some of our products at: www.showdowndisplays.com.

We actively live out our core values: Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity.  For prospective team members who possess these values, are passionate about what they do and want to truly make a difference, joining our company can be a life-changing opportunity.

We are searching for a Strategic Account Manager to support our continued growth. The Strategic Account Manager has primary accountability for the client relationship and results at identified strategic accounts nationwide. The Strategic Account Manager is responsible for over $5M in revenue.

What you will be responsible for:

• Determine strategy to manage strategic accounts and sets objectives to achieve results
• Interact and communicate with strategic clients on a regular basis to determine changing needs
• Conduct market analysis and research the factors impacting the strategic account buying decisions
• Actively solicit opportunities to provide education of the market opportunity for Signs & Displays and the value proposition of Showdown Displays
• Attend National and Regional shows as a brand ambassador representative of our company and brands.
• Determine the pricing structure for strategic accounts
• Mange conflict and negotiate sales discussions
• Collaborate with Territory Sales Managers to ensure national campaigns, promotions, and initiatives are socialized at the office level
• Follow-up on missing or delayed shipments and works with internal employees to correct errors
• Work with Accounting as necessary to resolve billing and/or invoicing issues
• Report account problems to VP of Sales – National Accounts
• Research and respond to order status inquiries, inventory and lead time inquiries and expedite requests, sample requests and pricing/quote requests
• Interact with strategic accounts by phone, email and in-person
• Accurately and timely input necessary information; leads, contacts, accounts, calls, quotes, emails, contact lists, etc. into Salesforce CRM
• Ensure collateral requests, sales kits and promotional material are accurately and timely delivered to strategic accounts
• Generate and create reports ad hoc and on a regular basis
• Establish high level customer relationship/intimacy
• Thoroughly understand the customer selling process
• Implement annual budget for strategic accounts including targeted growth at existing accounts as well as prospective key accounts
• Over 50% travel required
• Set and accomplish quarterly ROCKS per the TRACTION model
• Contribute to the successful completion of Department and Corporate quarterly ROCKS, where applicable
• May also be assigned individual House Accounts
• All other duties as assigned by supervisor

What will you bring to the table (Skills/Experience Required):

• Bachelor’s degree in business or equivalent
• Demonstrated ability to develop high level customer relationships with a proven track record of excellent management and growth of major accounts
• 5+ years of experience with three of which are involved with strategic customer accounts
• Excellent negotiation skills
• Excellent customer relationship management
• Project management skills
• Demonstrated business acumen
• Ability to recognize customer needs and emerging trends
• Excellent verbal and written communication skills
• Solid presentation skills
• Prior experience utilizing a CRM tool (salesforce) highly preferred
• Strong Microsoft Word, Excel and Power Point skills

Necessary Attributes:

Must possess our Core Values: Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity

 What will you enjoy from working with us?

(This is the good stuff!)

• Recognition for your hard work and achievements!
• Opportunity for new challenges! We are growing!
• Competitive pay and benefits including 401k!
• Paid training.
• Fun work environment built on six Core Values ~ Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity. This is not just a poster on the wall!
• Great employee referral program! Refer someone and earn cash! How legendary is that?
• Strong leadership team!
• An organization that gives back – we strongly support Common Hope and Junior Achievement.
• An organization that you will be proud to work for!

If you can demonstrate your extraordinary successes in the areas above, then we would love to hear from you!  Please gather your resume, along with a summary of your successes referencing the questions above and apply at www.showdowndisplays.com .

Offers are contingent upon passing all background checks, criminal check and professional reference checks.

Physical and Mental Demands, and Work Environment:

The physical and mental demand, and work environmental requirements described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, office printer or copier, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Clear communication skills for phone calls, meetings and written correspondence.  Ability to communicate effectively in-person, over the phone, and via digital platforms. Listening to instructions and customers, ability to read and interpret information on screens. May require repetitive motions such as typing, using a mouse, or dialing a phone. Specific vision abilities include close vision, and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Exposure to standard office equipment noise such as printers, phones, and conversations.  The employee will also travel by car or airplane to client offices, trade shows, and informal meeting spaces.

Diversity creates a healthier atmosphere: Showdown Displays is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

The national pay range for this role is $108,000 – $125,000/year. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to: education, skills, experience, certifications, proficiency, performance, shift and location. In addition to base salary, the total compensation package will also include participation in a bonus program. Showdown Displays offers benefits including medical, dental, and vision coverage, paid time off, short- and long-term disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, travel assistant program and employer/partner discounts. (all benefits are subject to eligibility requirements)

Pay: $50,000.00 to $60,000.00 per year
Job Type: Full-time
Location: Remote

About Us

Pinnacle Branding is a full-service promotional products agency specializing in branded merchandise, corporate stores, and custom client programs. We operate in a client-focused, deadline-driven environment with frequent vendor communication and fast turnaround expectations.

Job Summary

We are seeking a highly organized and proactive Sales Operations Assistant to support the Director of Sales and help manage supplier coordination, administrative workflow, and client-facing projects. This role is ideal for someone who thrives in a fast-paced environment, keeps information organized, and takes initiative to move tasks forward.

Responsibilities

Administrative and Organizational Support

• Manage calendars, scheduling, reminders, and meeting coordination
• Prepare spreadsheets, reports, internal documents, and SOP drafts
• Maintain an organized Dropbox filing system
• Draft email communication and manage follow-ups
• Track action items and ensure projects stay on schedule
• Compile sales and activity reports as needed

Supplier Relations

• Maintain and update CRM with accurate vendor contact information
• Schedule supplier meetings and coordinate communications
• Research new products, trends, and supplier capabilities
• Request samples, pricing, availability, and production details

Sales Support

• Assist with product research and gathering specifications
• Prepare client-facing materials and mockups
• Support quote creation, including pricing and freight estimates
• Write quotes and manage orders for smaller house accounts
• Create and update Company Store product descriptions
• Maintain accurate client and project records
• Provide team support during PTO or for large projects

Order Management Support

• Track active and time-sensitive projects
• Assist with project updates, timelines, and documentation accuracy

Shopify & Store Support

• Assist with voucher codes and basic product updates
• Troubleshoot store issues and coordinate with support teams

General Operations

• Pull YTD/PYTD sales data to support team KPIs
• Review proofs for accuracy prior to client approval
• Conduct basic competitor or product research
• Maintain client preference and brand-guideline libraries

Qualifications

• 2–4 years in administrative support, sales support, merchandising coordination, or similar roles
• Strong organizational skills and attention to detail
• Clear written and verbal communication
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and Google Workspace
• Familiarity with Shopify or e-commerce platforms is a plus
• 1 year of experience in the promotional products industry

What We’re Looking For

• Someone who takes initiative and solves problems independently
• A strong communicator who keeps projects organized and moving
• A detail-oriented multitasker who enjoys supporting sales operations

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Paid time off and paid holidays
• Opportunities to attend industry events, including the annual PPAI Expo

Meeting Planner

Location: Irving, TX (local candidates preferred, open to remote)

Reports to: Senior Manager, Events & Expositions

Job Summary:

The Meeting Planner is responsible for supporting the planning, organization, and execution of the association’s annual PPAI Expo and 4-5 membership Events throughout the year. This position requires strong attention to detail, organizational abilities, and proactive problem-solving skills to ensure seamless event execution.

Travel Requirements:

This role requires travel to support key events, including:

January: The PPAI Expo

May: North American Leadership Conference (NALC)

June: Women’s Leadership Conference (WLC)

September: Responsibility Summit

October: Leadership Development Conference (LDC)

Site Visits: Throughout, As Needed

Key Responsibilities:

• Event Logistics (25%): Manage meeting details, including food and beverage selections, audiovisual requirements, timelines, room diagrams, and onsite execution. Review BEOs, MEOs, and function orders with venues / vendors to ensure accuracy.
• The PPAI Expo Logistics (25%): Oversee meeting space assignment and allocation, ancillary space requests, and internal & external food and beverage orders. Coordinate billing, audiovisual needs, timelines, and room setups while working collaboratively to ensure seamless execution.
• Event Onsite Support (15%): Oversee setup and breakdown of events, ensuring all logistical components- such as AV, food and beverage, room sets, and venue logistics- are executed as planned.
• Expo Onsite Support (15%): Oversee onsite logistics, ensuring seamless execution across key meeting spaces, including but not limited to General Session, Breakout Rooms, Show Floor food and beverage activations, and internal functions. Maintain visibility throughout external meeting spaces, proactively addressing logistical challenges. Manage and guide 1-2 temporary meeting planners, ensuring all onsite coordination follows established plans.
• Budget and Invoicing (5%): Assist in budget development and expense tracking, ensuring all costs are property reconciled and aligned with financial objectives.
• Milestone & Timeline Management (5%): Maintain and track critical deadlines to ensure all key event milestones are met.
• Other Duties as Directed (5%): Participate in miscellaneous projects and assignments that support the Expositions & Events team.

Experience Requirements:

• 2+ years of experience in event management.

Knowledge, Skills and Abilities:

• Exceptional Organizational & Time Management: Ability to multitask, prioritize effectively, and meet tight deadlines.
• Attention to Detail & Adaptability: High attention to detail, problem-solving, and flexibility to handling onsite changes.
• Effective Conflict Resolution & Problem Solving: Skilled in negotiation skill and strategic thinking to tackle challenges and resolve conflict efficiently.
• Microsoft Office Suite Proficiency: Expertise in Outlook, Word, Teams, Excel, and PowerPoint.
• Financial Management: Ability to budget, track expenses, and ensure cost-effective event execution.
• Professional Customer Service: Maintain professionalism, communicate effectively in high-pressure situations

Specific Qualifications:

• Independent and Proactive Work Style: Able to manage tasks efficiently, complete projects, and identify opportunities for process improvements.
• Clear & Effective Communication: Comfortable working with both internal teams and external partners to ensure smooth coordination.
• Team-Oriented & Composed Under Pressure: Works well in a collaborative environment and remains steady in fast-paced situation.
• Flexible & Adaptable Approach: Maintains a positive attitude and adjusts effectively to changing needs.

Association-Wide Responsibilities & Values (expectations of everyone):

• Provide honest and ongoing communication as needed to support success throughout the organization.
• Meet established deadlines for all projects, reports and communications for all audiences both internally and externally.
• Provide high-quality products, reports, communications and projects for all audiences internally and externally.
• Be fair, consistent, responsive and supportive of leaders, staff, board members, members and vendors.
• Help PPAI to continually seek improvement. Be prepared to personally manage changes taking place within PPAI and the industry.
• Be empowered, accountable and responsible for your career success, actions, influence and impact upon the organization as a whole.
• Foster cultural values, mission and overall organizational guidelines of PPAI.

Job Status:

• FLSA Status (Exempt / Non-Exempt): Exempt
• Compensation (Hourly / Salary): Salary
• Job Status (Full-Time /Part-Time /Temp): Full-Time
• Daily Schedule (Start time Flexible / Not Flexible): Flexible
• Work Location: Position must work from HQ location with Hybrid Remote Work Model

Physical Activity:

• Manual Labor & Heavy Lifting: Involves lifting, carrying, and positioning event equipment and materials
• Frequent Walking & Active Movement: Extensive on-foot travel throughout event spaces to oversee setup and logistics
• Dynamic Physical Tasks: Requires pushing, pulling, bending, and stooping to assist with setup and adjustments.
• Prolonged Standing & Sitting: Alternates between stationary and active roles depending on event needs.
• Endurance & Stamina: Long work hours, extended workweeks, and high-energy demands, especially during peak event periods.

Work Environment:

• Office environment
• Trade show floor or event venues
• Temperature-controlled environment
• Travel: Must be able to travel, work weekends, and long hours as event scheduling may require.