The Brand Merchandise Specialist provides dedicated sales and client support to an assigned Senior Account Manager team, helping bring creative branded merchandise solutions to life from initial concept through delivery. This role combines strong client service and project coordination with a passion for creative product sourcing, merchandising, and memorable brand experiences.

Working closely with Senior Account Managers, clients, suppliers, and internal partners, the Brand Merchandise Specialist helps translate client needs, brand objectives, budgets, and timelines into thoughtful merchandise recommendations and successful programs. The ideal candidate is creative, resourceful, highly organized, and naturally curious about emerging brands, products, and trends. This is a great opportunity for someone who loves discovering what’s next and finding the right product to bring a brand or idea to life.

Essential Duties & Responsibilities

• Partner closely with assigned Senior Account Managers to support client relationships and day-to-day account needs.
• Work with clients and Senior Account Managers to understand brand objectives, audiences, budgets, timelines, and project requirements.
• Research, source, and recommend creative branded merchandise solutions for employee appreciation, client gifting, recruiting, events, promotions, corporate branding, and other client initiatives.
• Identify emerging products, retail brands, sustainable merchandise options, and industry trends that may provide new opportunities for clients.
• Develop merchandise recommendations, presentations, and proposals that effectively communicate product concepts and solutions.
• Coordinate product pricing, quotes, samples, availability, and production timelines with suppliers and internal partners.
• Collaborate with suppliers and internal teams to help ensure product quality, branding accuracy, and on-time delivery.
• Support the order process from concept through completion, proactively monitoring timelines, communicating updates, and helping resolve issues as they arise.
• Manage multiple client projects and priorities simultaneously while maintaining accuracy and exceptional attention to detail.
• Build strong working relationships with clients, suppliers, and internal partners and provide responsive, solutions-oriented service.
• Develop and maintain knowledge of supplier capabilities, product offerings, and new merchandise opportunities.
• Maintain accurate and timely client, project, and order information within applicable systems.
• Perform other duties and responsibilities as assigned.

Qualifications

• 3+ years of relevant experience in promotional products, merchandising, retail buying, sourcing, branding, marketing, corporate gifting, product development, client service, or a related field.
• Demonstrated experience supporting client relationships and managing multiple projects or priorities.
• Strong product research, sourcing, and problem-solving skills.
• Excellent written and verbal communication and presentation skills.
• Strong organizational and project management skills with exceptional attention to detail.
• Ability to work collaboratively with clients, Sales Partners, suppliers, and cross-functional teams.
• Resourceful, proactive, and comfortable taking ownership of projects from concept through completion.
• Ability to work effectively in a fast-paced environment and adapt to changing client needs and priorities.
• Proficiency with Microsoft Office and the ability to learn and effectively use CRM, order-management, and other business systems.

Preferred Qualifications

• Experience in the promotional products, branded merchandise, corporate gifting, retail buying, or merchandising industries.
• Knowledge of promotional products suppliers, manufacturers, and industry resources such as PPAI or ASI.
• Experience with brand marketing, event marketing, or experiential marketing.
• Experience creating merchandise presentations or other visually compelling client-facing materials.
• Knowledge of premium, retail, sustainable, or emerging merchandise brands.
• Existing supplier relationships within the promotional products or branded merchandise industry.

Other Specifications

• Occasional travel may be required.
• Position is based at our headquarters in Austin, Texas.

Work Environment

This position requires the ability to work independently while collaborating regularly with Senior Account Managers, clients, suppliers, and other Boundless team members through phone, email, video conferencing, and company systems. The role requires the ability to manage multiple priorities, meet deadlines, and respond effectively to changing client and business needs.

Benefits & Perks

• Medical, dental, and vision insurance
• Paid time off
• 401(k) with matching
• Cool swag!

About Boundless

Boundless is Your Merch Media Agency®, where creative ideas meet results-driven execution. As an industry-leading branded merchandise agency, we fuse agency-level creative with enterprise-level solutions to craft unforgettable merch experiences that ignite Brand Love™. Our team brings strategy, storytelling, and design to life through product—and we don’t just follow trends, we spark them.

Whether we’re building ecommerce ecosystems, launching viral gifting campaigns, or decoding brand archetypes through our BrandEQ™ methodology, we do it with style, strategy, and soul. Join the team that’s rewriting the playbook on branded merch—and having a damn good time doing it.

Boundless has been recognized as:

• 2025 PPAI Best Places to Work
• Top 20 ASI and PPAI Distributor

Equal Opportunity

At Boundless, we welcome all applicants regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences.

Customer Service Representative — Print & Promo

Pegboard | Bakersfield, CA — remote considered for experienced candidates $20–23/hour, full-time

Join the Pegboard Team

Pegboard has been helping businesses build their brands through print, promotional products, and branded merchandise since 1964. Our clients count on us to get the details right — the correct logo, the right color, on time, every time. We’re looking for a Customer Service Representative who takes that seriously and enjoys being the person clients can rely on.

About the Role

As a CSR, you’re the day-to-day point of contact for a group of Pegboard clients. You’ll take in requests, build quotes, enter orders, track production, and follow jobs through to delivery. Every CSR at Pegboard enters their own orders, so accuracy with details is a daily requirement.

The rest of the role is coordination and communication: keeping clients informed, keeping vendors on schedule, and catching problems before they reach the client. This is a great fit for someone who is organized, communicates clearly in writing, and gets satisfaction out of closing loops.

What You’ll Do

• Enter orders accurately and promptly — quantities, sizes, colors, imprint locations, decoration specs, pricing, and ship dates
• Prepare quotes and maintain accurate, current records on every job in our order management system
• Serve as the primary contact for assigned client accounts — answer questions, provide product recommendations, and resolve issues promptly and professionally
• Source products and place purchase orders with suppliers; follow up on lead times, pricing, and stock
• Review and route art proofs, confirm imprint details and decoration specs, and secure client approval before production
• Track jobs through production and shipping; proactively update clients on timelines and any changes
• Perform quality checks on incoming and outgoing orders to make sure what ships matches what was approved
• Support client e-commerce stores — help gather and organize product information, keep product data current, and monitor inventory levels
• Coordinate with internal production, warehouse, and accounting teams to keep orders moving
• Flag recurring problems and suggest better ways of doing things

What We’re Looking For

• 1–2 years of customer service, order entry, inside sales, or account coordination experience — promotional products, print, apparel decoration, or a related industry is a plus but not required
• Fast and accurate with order entry and data entry
• Comfortable managing many open jobs at once without losing track of details
• Clear, professional written and verbal communication
• Strong attention to detail, especially with numbers, spelling, colors, and specs
• Steady in a fast-paced environment when priorities shift
• Solid computer skills; able to learn new software quickly (we use an industry ERP and e-commerce platform — we’ll train you)

What We Offer

• $20–23/hour depending on experience
• Eligibility for the Pegboard CSR Earnings Program — additional earnings tied to new revenue you generate, including new clients, new programs, and reactivated accounts
• 401(k) matching
• Dental insurance
• Paid time off
• Flexible schedule; this role is based in our Bakersfield office, and remote work is an option for candidates who bring solid industry experience
• Real opportunity to grow into account management or project management as you take on larger clients
• A stable, family-run company with 60 years of history and a team that helps each other out

How to Apply

Send your resume and a short note about why this role interests you to pat@pegboard64.com.

Pegboard is an Equal Employment Opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.

About Us:
In Your Face Apparel is a custom apparel manufacturer serving national and regional customers with screen printing, embroidery, private label, and cut & sew development. We pride ourselves on high-quality production and strong customer relationships.

Location: Carrollton, TX

Role Overview:
We are looking for a highly organized, analytical Scheduling and Purchasing Manager to own order validation, material readiness, production scheduling, and on-time execution. This role confirms orders are complete and production-ready, ensures garments and raw materials are purchased and available, develops achievable production schedules, and proactively communicates risks. The ideal candidate brings advanced planning and modeling experience, exceptional attention to detail, and strong cross-functional leadership.

Key Responsibilities:

• Validate customer orders before scheduling, confirming quantities, product specifications, artwork and approvals, production requirements, pricing, due dates, routing, and other critical information are complete and accurate.
• Determine material requirements; create and manage purchase orders for garments, raw materials, trims, packaging, and outsourced services; and ensure materials are allocated and available when needed.
• Create and maintain production schedules by week, day, department, and equipment, balancing customer priorities, due dates, capacity, labor, setup requirements, and material availability.
• Develop and maintain advanced capacity, demand, and scenario-planning models to identify constraints, evaluate alternatives, and support scheduling and purchasing decisions.
• Lead cross-functional planning with Customer Service, Sales, Art, Product Development, Sourcing, Production, and Distribution while maintaining accurate order, inventory, purchasing, and schedule data in the ERP system.
• Monitor production against the schedule, identify risks or delays early, and coordinate recovery plans, priority changes, expediting, or resource adjustments to protect delivery dates.
• Proactively communicate material issues, scheduling concerns, and revised timelines to the Customer Service team, including clear impacts, recommended next steps, and updated completion expectations.

Qualifications:

• Five or more years of production planning, scheduling, or purchasing experience in a manufacturing environment; apparel experience is preferred.
• Advanced experience in capacity modeling, demand planning, material requirements planning, forecasting, and scenario analysis.
• Advanced Excel or Google Sheets skills, including formulas, lookups, pivot tables, and planning models.
• Exceptional attention to detail, accuracy, organization, and prioritization across a high volume of orders, purchases, and deadlines.
• Strong analytical thinking and proactive problem-solving skills, including risk identification, root-cause analysis, and practical decision-making.
• Strong communication, accountability, follow-through, and cross-functional collaboration skills.

Why Join Us?
Join a growing team where you will connect customer demand, material availability, and production capacity to help deliver quality apparel on time.

About Us:
In Your Face Apparel is a custom apparel manufacturer serving national and regional customers with screen printing, embroidery, private label, and cut & sew development. We pride ourselves on high-quality production and strong customer relationships.

Location: Carrollton, TX

Role Overview:
We are looking for a highly organized, customer-focused Account Manager to serve as the primary point of contact for assigned customers. This role manages customer relationships and apparel projects from concept through delivery, keeping expectations clear, timelines on track, and issues resolved proactively. The ideal candidate combines strong customer engagement, project management, presentation, organization, problem-solving, and cross-functional collaboration skills.

Key Responsibilities:

• Build and maintain trusted customer relationships by understanding each account’s objectives, standards, programs, timelines, and service expectations.
• Serve as the primary day-to-day contact for assigned accounts, leading meetings, presentations, project reviews, and follow-up communication.
• Manage multiple projects and orders from quoting through artwork, sampling, approvals, production, and delivery, with clear milestones and accountability.
• Translate customer needs into accurate internal direction and coordinate changes, approvals, priorities, and decisions across departments.
• Collaborate with Art, Product Development, Sourcing, Planning, Production, and Distribution to ensure quality execution and on-time delivery.
• Anticipate risks, identify root causes, develop practical solutions, and communicate recovery plans promptly and professionally.
• Maintain accurate account and project information in ERP and CRM systems, provide timely status updates, monitor satisfaction, and identify opportunities to strengthen and grow existing business.

Qualifications:

• Five or more years of account management, project management, customer success, or related client-facing experience; apparel, promotional products, or manufacturing experience is preferred.
• Exceptional verbal and written communication skills, with the confidence to engage customers, lead meetings, and manage difficult conversations professionally.
• Strong project management and organizational skills, with the ability to prioritize multiple complex projects, deadlines, and stakeholders.
• Effective presentation skills, including the ability to communicate product concepts, recommendations, timelines, and solutions clearly.
• Proven problem-solving ability with a proactive, resourceful approach to resolving issues and keeping projects moving.
• Demonstrated ability to collaborate cross-functionally and build strong working relationships with internal teams.
• High attention to detail, follow-through, ownership, and accountability, along with comfort using ERP, CRM, Microsoft Office, or Google Workspace tools.

Why Join Us?
Be part of a growing, dynamic team that values creativity, quality, and customer satisfaction. At In Your Face Apparel, you’ll play a key role in building customer partnerships and delivering standout apparel that brings their brands to life. If you’re ready to make an impact, we’d love to meet you!

About Us:
In Your Face Apparel is a custom apparel manufacturer serving national and regional customers with screen printing, embroidery, and custom cut & sew development. We pride ourselves on high-quality production and strong customer relationships.

Location: Carrollton, TX

Role Overview:
We are looking for a detail-oriented, customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the frontline for our customers and sales team, ensuring their orders are handled with care, accuracy, and efficiency.

Key Responsibilities:

• Engage with customers and sales team confidently via phone, email, and other channels, offering accurate product quotes and guidance.
• Process and enter purchase orders into our ERP system with precision and attention to detail.
• Collaborate with the production planning team to ensure customer orders are properly scheduled and meet timelines.
• Coordinate with the art team to ensure artwork and proofs align with customer expectations.
• Communicate with product development to ensure custom projects are accurately managed.
• Monitor and follow up on order progress, ensuring timely delivery and customer satisfaction.

Qualifications:

• Proven experience in customer service, preferably in a manufacturing or apparel environment.
• Strong communication skills, both verbal and written, with the ability to engage professionally with customers and internal teams.
• Familiarity with ERP systems, and the ability to quickly learn new software tools.

• Detail-oriented with strong organizational skills to manage multiple orders and tasks simultaneously.
• Ability to problem-solve, adapt, and maintain a positive approach under pressure.
• A customer-first mindset, ensuring each interaction enhances the customer’s experience.

Why Join Us?
Be part of a growing, dynamic team that values creativity, quality, and customer satisfaction. At In Your Face Apparel, you’ll play a key role in delivering standout apparel to customers who trust us to bring their brands to life. If you’re ready to make an impact, we’d love to meet you!

IL / St. Louis Metro Area
Hybrid Office / Work From Home
Office located in Edwardsville, IL

Independent Contractor Opportunity
Promotional Products & Creative Production Specialist

About Us

Dazzle Marketing & Design is a growing promotional products and branding company specializing in custom apparel, embroidery, promotional products, signage, and creative marketing solutions. We partner with businesses, universities, municipalities, and organizations to bring creative ideas to life while providing exceptional customer service.

We are looking for an experienced, detail-oriented contractor who already understands the promotional products or decorated apparel industry and can jump in with minimal training.

Responsibilities

• Create and prepare customer artwork using Adobe Illustrator.
• Build customer proofs and production layouts.
• Place orders with promotional product vendors and apparel suppliers.
• Source products and obtain pricing through vendor websites and Sage.
• Review artwork for production accuracy.
• Communicate with vendors regarding artwork, production schedules, inventory, and shipping.
• Assist with embroidery and screen print order preparation.
• Track open orders and help keep projects moving through production.
• Identify production deadlines and potential issues before they become problems.
• Occasionally assist with customer service and project follow up.

Ideal Experience

• Previous experience in the promotional products, screen printing, embroidery, sign, or print industry is strongly preferred.
• Strong Adobe Illustrator skills.
• Experience preparing production ready artwork.
• Familiarity with Sage or similar promotional product software is a plus.
• Comfortable working with multiple vendors and managing numerous projects simultaneously.
• Excellent attention to detail.
• Strong written communication skills.

What I’m Looking For

This is not an entry level position.

I’m looking for someone who naturally notices what needs to be done, enjoys solving problems, and takes ownership of projects. The ideal person doesn’t wait to be told every next step. They enjoy helping keep a busy business organized and moving forward.

If you’ve worked in this industry before, you’ll feel right at home.

Schedule

• Flexible contract hours based on workload.
• Primarily daytime hours.
• Hybrid work environment with some in office collaboration.
• Opportunity for a long term working relationship as the business continues to grow.

Compensation

Competitive hourly contract rate based on experience.

Contact

Please send your resume and compensation requirements to lisa@dazzlemad.com.