Aaron Kucherawy
Manager of Customer Success
commonsku
Toronto, Ontario
Nominator and distributor partner: Mitch Silver, vice president marketing, Printable Promotions
“Whenever we have a question about the commonsku platform, Aaron not only answers the question, but asks us why we want to know, and takes the time to understand specifically what we are trying to accomplish,” says Mitch Silver, vice president of marketing for Printable Promotions. “Aaron is super responsive and specific with his answers to questions. If he doesn’t know the answer, he gets back to me quickly.” Silver also likes some other traits Kucherawy brings to the table as a partner. “Aaron’s creative problem-solving abilities were instrumental in adapting our business processes to the commonsku platform, and his upbeat, friendly personality and sense of humor helped us stay relaxed and positive during a tough software transition.”
Aaron Kucherawy On Partnerships
What are the most important qualities in a good business partner?
When I think of a good business partner there are three qualities: honesty, great communication and being supportive. A partner is someone who wants to be successful with you. In any relationship, being upfront with each other always helps, talking openly and not shying away from conversation all lead to being successful. Helping each other be successful and celebrating when they are successful also helps.
What do you do that sets you apart from others in the way you work with clients?
Not to say others don’t do it, but I really am myself when I work with clients. Talking to clients on the phone or in person, what they see or hear is what I am like inside and outside the office.
Is there something your client does that makes it easy for you to provide exemplary service?
Absolutely! Working with Mitch has allowed me to set expectations and help guide his team as they moved over to our system. He is never afraid to ask a question or ask for my opinion, and is always receptive of my feedback. Plus, we trade the occasional hilarious email.
What advice do you have for others who want to achieve a true partnership with their clients?
Be yourself. Talk to people you partner with, get to know them and let them get to know you. Partnerships are about working together, and the results get better the more you care about the other person’s success.
