Tip No. 2: Be respectful
Jim Corigliano
Inside Sales Representative, Starline USA, Inc. (UPIC: STAR0009)
Industry Career Snapshot: Four years at Starline
Nominated by: Kim Reinecker, Starline USA
How He Earned Superhero Status: “During or after I have been on a visit with a customer, I can rely on Jimmy to take the baton and pick up where I left off by following through with quotes, virtual specs, samples, etc.,” says nominator Kim Reinecker, MAS, Starline USA. “No product or service question goes unanswered. I ask: ‘Jimmy,will a sleeve of golf balls fit that vacuum water bottle?’ Jimmy runs out to the sample department and tests to find the answer (‘Yes!’). I refer to Jimmy as my inside sales partner because he is truly an extension to our efforts out in the field.”
In Jim’s Own Words
Best Part Of The Job: “Interacting with people, along with solving unique and different problems each and every day.”
Most Valuable Customer Service Lesson Learned: “Get back to your customer ASAP. Urgency is important and, when I first started Starline, I did not get back to someone as quickly as I should have and lost a nice-size order. What a horrible feeling!”
Tip For Great Customer Service: “Always treat your customers with respect and listen carefully to what they say.”
Wish For One Superhero Power: “I would like to fly very fast; traveling would be so easy.”
Best Personal Customer Service Experience: “It was [with] my dentist. I always had a fear of the dentist’s office, and I needed to have a cap put on. He explained the procedure, made me feel at ease and called me after the appointment to make sure I was well. Now, I have no fear of the dentist’s office. Being personable and knowledgeable went a long way.”
How Jim Saved The Day
Last year, during the “crazy busy” fourth-quarter selling season, a distributor needed several hundred vacuum tumblers for a client event, explains nominator Kim Reinecker, MAS. “We did not have enough of the model they chose in stock, but Jimmy saved the order by working his magic. He got the bands changed off of another style to suit the client.” As a result, the company reeled in a $78,000 order. “While Jimmy is an inside sales partner for about six Starline reps, he gives all of us and our distributors his undivided attention,” she adds.
