Tip No 3: Be accountable
Dhu Dazey
Customer Service Manager, The Allen Company (UPIC: Allen)
Industry Career Snapshot: 20 years at The Allen Company; previously a customer service rep
Nominated by Tami Wainscott, The Allen Company
How She Earned Superhero Status: “She is the ultimate warrior everyone comes to, to get things done,” says nominator Tami Wainscott, The Allen Company, noting that Dazey is responsible for a team of customer service representatives. “She is resourceful and resilient in getting us answers. If she doesn’t know, she finds out. Leadership, compassion, reliability—we can always count on Dhu.”
In Dhu’s Own Words
Best Part Of The Job: “Working with people to help them fulfill their expectations for the promotional products they trusted us to produce for their customer.”
Most Valuable Customer Service Lesson Learned: “Communication. The Allen Company has always strived to give our customers the service that they expect and deserve. I have had the opportunity to work with a great team and have tried to take some pointers and techniques from each individual.”
Tip For Great Customer Service: “Accountability. Follow up and follow through. If you have communicated with your customer and promised them an answer, be sure that you do your research and get back to them. Be the reason they want to do business with your company.”
One Wish For A Superhero Power: “Healing. I do not like to see anyone suffer, whether it is physically or emotionally.”
Best Personal Customer Service Experience: “I learn something every time I have contact with a company or person. You remember the good points and make a mental note as to how you felt when you were treated poorly.”
How Dhu Saved The Day
“Anyone who has ever met her knows she is the go-to person here at The Allen Company,” says nominator Tami Wainscott. “She is a hard worker, making sure customer service representatives have what they need at their fingertips to provide our distributors with excellent service.”
