Igloo has announced the voluntary recall of more than 1 million coolers due to reported injuries, including finger amputations caused by the product’s tow handle.

  • The recall includes Igloo 90 Qt. Flip & Tow Rolling Coolers according to the Consumer Product Safety Commission (CPSC).
  • The products were sold at retailers and websites from January 2019 until January 2025.


The CPSC advises consumers to stop using the product immediately and check the bottom of the cooler to check the date it was manufactured. Igloo will provide a free, safe replacement tow handle.

BamBams – the No. 73 supplier in the PPAI 100 – carries one of the recalled products: Igloo Maxcold Latitude 90 Quart Roller Cooler (Item # 34547).

“We’re aware of the Igloo recall and have been reaching out to our customers that have purchased the recalled cooler,” BamBams said in a statement to PPAI Media. “Igloo plans on replacing the handles free of charge and has provided the following resources and instructions, which is the information we’re asking our distributor partners to convey to their customers.”

  • Consumers are being asked to immediately stop using the recalled coolers and contact Igloo for a free replacement handle.
  • Contact Igloo toll-free at 888-943-5182 from 8 a.m. to 5 p.m. ET Monday through Friday. Or head to www.igloo90qtrecall.expertinquiry.com for instructions on how to determine if your cooler is included in the recall, and to request a replacement handle.


Coolers were the 13th most popular promotional product category of 2024, according to SAGE, PPAI’s official technology partner.

Immediate Danger

The design of the Igloo cooler’s tow handle allows the possibility for a user’s fingers to get pinched against the cooler with varying degrees of severity.

  • There are currently 12 known incidents of finger-related injuries caused by the recalled products, ranging from lacerations and bone fractures to amputations.

While initial diligence, safety and compliance are crucial, recalls are a possibility among companies both small and large, and handling them appropriately is an important part of the process.

Last September, at PPAI’s Product Responsibility Summit, a panel was held discussing how to handle the possibility of being ordered to recall a product and the steps that need to be taken. In that situation, complying with the CPSC is absolutely critical, but the next priority is being intentional with messaging surrounding the recall.

“It’s important to move fast, but it’s also important to move smartly,” said Neal Cohen of Neal Cohen Law.