Want better conversations? They start with open-ended questions. These kinds of questions prompt the other person to give a more detailed answer. Instead of a basic “yes” or “no,” you get a deeper response and an understanding of their thoughts and feelings.
Whether you’re chatting with a co-worker or a client, open-ended questions can help you have more meaningful dialogue. David Grossman, a communication and leadership expert, says the benefits of open-ended questions abound. In this issue of PromoPro Daily, we share his thoughts on why these kinds of questions can enhance the way people work together.
Open-ended questions build trust. If you usually end conversations with a curt, “Any questions?” you may be inadvertently signaling that you’re ready to move on. Instead, Grossman recommends asking a more detailed open-ended question. This shows a genuine interest in the other person’s perspective, which can build trust.
They encourage creativity. You can inspire your team to share their ideas by simply asking an open-ended question. Sometimes all people need is a nudge. Otherwise, they might think their creative ideas or collaborative thoughts aren’t welcome.
They break down perceived barriers. According to Grossman, open-ended questions invite the audience to ask questions they might otherwise feel they can’t ask, either in the interest of time or out of fear that probing questions aren’t encouraged.
They lead to a more sophisticated discussion. Open-ended questions invite employees to share their insight on what they’ve already learned. You could say something like, “I’ve noticed our new promo has been gaining popularity in certain markets. What kind of feedback are you hearing? What specific features are people loving?”
They encourage growth and development. If you lead a team, incorporating open-ended questions is one of the best ways to promote continuous learning. Grossman says that in cultures where asking good questions is encouraged, employees learn to be more curious and grow their skills.
They help reduce extra work. When you have more meaningful discussions, you can ensure everyone is on the same page. This can help prevent employees from going down the wrong path, Grossman says.
Open-ended questions can lead to more meaningful conversations with your team and clients. Consider how you could reframe the words you use. For example, instead of asking, “Is everything clear?” you could phrase it as, “What reactions do you have to what I just shared?” By asking thoughtful open-ended questions like this, you open the door to more authentic dialogue.
Compiled by Audrey Sellers
Source: David Grossman is the founder and CEO of The Grossman Group, a Chicago-based communications consultancy that specializes in internal communication, leadership development and organizational consulting.
